Frequently Asked Questions
Everything you need to know about Serge DeNimes jewelry and services.
What materials are used in Serge DeNimes jewelry?
All of our jewelry is crafted from high-quality 925 Sterling Silver. Each piece is hallmarked at the Goldsmiths' Assay Office in London to verify its authenticity and purity.
How long does shipping take?
Domestic UK orders typically arrive within 2-4 business days. International shipping varies by location, generally taking 5-10 business days depending on the selected courier and customs processing.
What is your return policy?
We offer a 14-day return policy from the date you receive your order. Items must be in their original, unworn condition with all packaging included. Please note that for hygiene reasons, earrings cannot be returned.
How do I find my ring size?
We provide a comprehensive size guide on each product page. We recommend measuring the inner diameter of a ring you already own or using a professional sizing tool to ensure the perfect fit.
Does the jewelry come with a warranty?
Yes, all Serge DeNimes pieces come with a 6-month warranty covering manufacturing defects. This does not cover general wear and tear, accidental damage, or tarnishing caused by contact with chemicals.
Will my jewelry tarnish over time?
Sterling silver naturally oxidizes over time when exposed to air and moisture. To maintain its shine, we recommend cleaning your pieces with a silver polishing cloth and storing them in a dry, airtight container.