Returns & Exchanges

At Serge DeNimes, we want you to be fully satisfied with your jewelry; if you're not, you can return your items within 14 days of receipt for a refund or exchange. Please ensure all pieces are unworn, in their original condition, and include all original packaging to qualify.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely place your jewelry in its original Serge DeNimes pouch and box, ensuring the package is well-sealed to prevent damage during transit.

3

Generate Shipping Label

Download and print your prepaid shipping label (where applicable) or use the QR code provided to drop your parcel at a designated courier point.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or exchange within 5-10 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing